Patient Frequently Asked Questions (FAQ's)
Patient FAQ
Rehab Plus looks forward to providing you with the highest quality, one-on-one patient care. The following information is provided to help answer a few of the more common questions asked by our patients and to make your first visit a positive experience. If you have any additional questions, or concerns, please feel free to contact our office via email or phone. If you prefer your questions to the first appointment and our staff will be happy to address them at that time. We look forward to making your rehabilitation experience a successful and pleasant one!
Copyright 2016 - Rehab Plus. All Rights Reserved.
(Click on map for larger view)
232 Lindberg Ave., McAllen, Tx 78501
Ph: (956) 994-0011  Fax: (956) 994-0449
Upper Rio Grande Valley
Serving Cities: Rio Grande City, Mission, Sharyland, McAllen, Pharr, San Juan,  Edinburg
Mid Rio Grande Valley
Serving Cities: Alamo, Donna, Elsa, Edcouch, Weslaco
5216 N FM 493, Donna, Tx 78537
Ph: (956) 377-5350  Fax: (956) 377-5365
(Click on map for larger view)
Q: What should I bring to my first visit?
A: If you are unable to complete the patient forms online, we ask that you  arrive 15 minutes before your scheduled appointment in order to fill out the required paperwork. Remember to bring your referral/ prescription for physical therapy, your insurance card or Worker’s Comp/ No-Fault information,  and some loose, comfortable clothing that will allow you to easily expose the area being treated and perform exercises.
Q: How long will my treatment sessions last?
A: For your initial appointment, we suggest planning on 1 hour for the evaluation and treatment.  Subsequent treatment sessions generally last around 45 minutes, but may last longer if you have a more extensive exercise program, or are participating in work conditioning. If scheduled for a Functional Capacity Evaluation (FCE), the recommended time is 2-3 hours.
Q: Who will I be evaluated and treated by?
A: At Rehab Plus, every patient is evaluated and treated by a licensed Physical Therapist. While we do work closely with various University and College Doctoral Physical Therapy internship programs, you are always under the direct supervision of the treating therapist.  Unlike some practice settings, Rehab Plus does not employ rehabilitation aides or trainers as an alternative to licensed professional staff.
Q: My physician is referring me for physical therapy. Can I choose where I want to go?
A: Yes. Your physician will provide you with a prescription and may suggest where you should go for physical therapy. However, you have the right to choose the physical therapy clinic and therapist that is best for you. There are many factors to consider when choosing a clinic.  Location, available hours, ease of scheduling and qualifications of the staff are all important considerations. At Rehab Plus, our Board Certified Physical Therapy Specialist will work closely with your physician in order to provide you with the highest quality of care.  Rehab Plus is an independently owned and operated clinic with no financial affiliation to any corporation, physician or medical group.
Q: Who will I be evaluated and treated by?
A: At your initial appointment, one of our licensed physical therapists will evaluate your specific condition and set your individual goals based on your needs, scientifically based protocols, and your physician’s recommendations. During your follow-up sessions, which typically occur two to three times a week, your therapist may work with you to improve your function, range of motion, strength, and flexibility using weights and resistance equipment, as well as incorporating different balance and coordination training activities. In addition to exercise, your therapist may use any of our available treatment modalities or procedures.  These modalities and procedures include: manual therapy, neuromuscular electrical stimulation, phonophoresis, iontophoresis, cryotherapy, moist heat, traction, and paraffin wax treatment, among others.
Q: Is this covered by my insurance?
A: Rehab Plus participates with most local and national insurance plans, including Medicare, Workers’ Compensation, No-Fault, and the regional HMO’s. Most private insurance plans have some form of copayment, co-insurance or deductible, placing a certain degree of financial responsibility on the patient, however, the majority of these plans all have a Physical Therapy benefit which will pay for a portion, if not all, of your care. You can contact the Members Service Department listed on your insurance card to obtain specific information on your coverage benefit. When you arrive for your first visit, our office staff will make every effort to answer your questions.
Cutting Edge Rehabilitation